1Information We Collect
Account Information: When you create an account, we collect your name, email address, and authentication credentials.
Usage Data: We collect information about your speaking practice sessions, including duration, words per minute, filler word counts, and progress metrics.
Audio Recordings: With your explicit consent, we may temporarily process audio recordings to provide real-time feedback. These recordings are not stored permanently unless you choose to save them.
Device Information: We collect device type, operating system, browser type, and IP address for security and analytics purposes.
2How We Use Your Information
- Provide and personalize our speaking fluency services
- Track and display your progress through the 90-day program
- Generate AI-powered coaching insights and recommendations
- Send important updates about your account and our services
- Improve our platform through aggregated, anonymized analytics
3Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party services that help us operate our platform (e.g., hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights and users
4Third-Party Services
We use trusted third-party services to operate our platform. Each provider has been selected for their security practices and compliance with data protection regulations.
Infrastructure & Hosting
Google Firebase
Authentication, database, and file storage
Vercel
Website hosting and edge functions
Upstash
Rate limiting and security protection
Analytics
Google Analytics 4
Website usage analytics (with IP anonymization)
Google Tag Manager
Tag management for analytics
Analytics cookies are only loaded after you provide consent via our cookie banner. You can manage your preferences at any time.
Payment Processing
Stripe
Secure payment processing (PCI DSS Level 1 certified)
We never store your full credit card details. All payment information is handled directly by Stripe's secure servers.
Communications
Resend
Transactional emails (welcome, password reset, notifications)
AI Services
Google AI
AI-powered coaching insights and feedback generation
ElevenLabs
Text-to-speech for audio content
Your practice data sent to AI services is used solely for generating feedback and is not used to train AI models.
5Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion |
| Practice sessions & progress | Until account deletion |
| Audio recordings (if saved) | 90 days or until manual deletion |
| Security audit logs | 90 days |
| Analytics data | 26 months (anonymized) |
| Payment records | 7 years (legal requirement) |
You can request deletion of your data at any time through your account settings.
6Your Rights
You have the right to:
Access Your Data
Request a copy of all personal data we hold about you
Correct Your Data
Update or correct inaccurate information
Delete Your Data
Request deletion of your account and associated data
Export Your Data
Download your data in a portable format
7Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8Contact Us
Have questions about your privacy?
privacy@servospeak.com